Refund Policy

We want every course and membership to be worth your time and money. If it isn't right for you, this policy explains how to ask for a refund.

Courses

You can request a full refund within 14 days of purchase, as long as you have completed less than 30% of the course.

Human First Community Membership

• New memberships: you can request a full refund within 14 days of your first payment, as long as you have completed less than 30% of any course.
• Renewals: membership renews automatically each year. You can request a refund of a renewal payment within 14 days of the renewal date, as long as you have not used the membership since it renewed.
• Cancelling: you can cancel any time from your account settings. Cancelling stops future renewals, and you keep access until the end of the year you have paid for.

Free resources

Free guides and open community events are free, so no refund applies.

How to request a refund

Email info@humanfirstinstitute.co with your name, the email address you used to buy, and what you bought. We'll reply within 5 business days. Approved refunds go back to your original payment method, and your access to the course or membership ends when the refund is issued. Your bank may take a few extra days to show the refund.

Exceptions

If something has gone wrong, such as a technical problem, a duplicate payment, or a difficult personal situation, please email us even if you are outside these limits. We look at every request individually and with care.

Can't afford it?

If cost is a barrier, email us before you buy. We'll look into discounts and scholarships directly.